Refund & Cancellation Policy
Effective Date: September 20, 2026
Thank you for choosing The Ski Ladies! We want every customer to have a positive experience. Please review the following policy regarding purchases, rentals, cancellations, and refunds.
1. Product Purchases
All items sold by The Ski Ladies are inspected and described to the best of our ability before being listed for sale.
Because many of our products are used, pre-owned, or previously rented equipment, normal signs of use, cosmetic wear, scratches, dents, or other conditions that were disclosed in the product description are not considered defects.
Returns on Used Equipment
All sales are final unless otherwise stated in the product listing or agreed upon by The Ski Ladies in writing.
Please carefully review product descriptions, photographs, sizing information, and other available details before completing your purchase.
If you believe you received an item that is materially different from its description or arrived damaged, please contact us within 48 hours of receiving the item. We may request photographs or other information to help us review the issue.
If a return is approved, The Ski Ladies will provide instructions for returning the item.
2. Rental Cancellations
If you cancel your rental reservation, you will receive a 50% refund of the total rental amount. The remaining 50% is non-refundable.
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Cancellation requests must be made before your scheduled pickup date.
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No refunds will be issued for cancellations made after the rental period has begun.
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Requests to change rental dates or equipment should be made as soon as possible and are subject to availability.
Because rental equipment may be reserved specifically for a customer, we encourage you to contact The Ski Ladies as soon as possible if you need to cancel or modify your reservation.
3. Early Returns
If rental equipment is returned early, the unused portion of the rental period is not automatically refundable.
4. No-Shows
If a customer does not pick up their reserved rental equipment and does not contact The Ski Ladies to change the reservation pickup date, the reservation may be treated as a no-show and may not be eligible for a refund.
5. Equipment Problems or Defects
If rental equipment has a mechanical issue, safety concern, or other problem that prevents you from reasonably using the equipment, please contact The Ski Ladies as soon as possible.
We will work with you to determine an appropriate solution, which may include replacing the equipment, correcting the issue, providing a partial or full refund, or providing another reasonable resolution depending on the circumstances.
Customers should not attempt to repair rental equipment without first contacting The Ski Ladies.
6. Weather Conditions
Skiing and snowboarding are weather-dependent activities. A lack of snow, poor weather, warm temperatures, road conditions, resort closures, or other weather-related circumstances do not automatically qualify a rental for a refund.
If The Ski Ladies determines that a rental cannot reasonably be fulfilled because of circumstances outside of our control, we will work with the customer on an appropriate resolution.
7. Damaged, Lost, or Unreturned Rental Equipment
Rental equipment must be returned in the same general condition in which it was provided, allowing for normal use.
Customers may be responsible for costs associated with equipment that is:
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Lost or not returned
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Stolen
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Damaged beyond normal wear and tear
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Returned with missing components or accessories
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Damaged through misuse, neglect, or improper use
Any applicable damage, loss, or replacement charges will be handled according to the rental agreement provided at the time of rental.
8. Refund Processing
Approved refunds will generally be issued to the original payment method.
Once a refund has been processed by The Ski Ladies, the time it takes for the funds to appear in your account may depend on your bank or payment provider.
9. Exchanges or Store Credit
At our discretion, The Ski Ladies may offer an exchange or store credit instead of a refund in certain circumstances.
Any exchange or store-credit arrangement will be communicated to the customer before it is processed.
10. How to Request a Refund or Cancellation
To request a cancellation, return, or refund, please contact us:
The Ski Ladies
Email: the.ski.ladies@gmail.com
Phone call/text: 801-210-1551
Please include your name, order or reservation number, and a brief explanation of your request.
11. Policy Changes
The Ski Ladies reserves the right to update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date.
By placing an order or rental reservation with The Ski Ladies, you acknowledge and agree to the terms of this policy and any additional terms included in the applicable rental agreement or product listing.